For current software returns and warranty information, please see ILIO’s policies.
Legacy Statement Regarding Hardware
Customers may be issued a full refund if an item is defective. There is a 30-day return policy from the date the item is received. Once the 30 day period has elapsed, customers are eligible for service repair under manufacturers warranty. Delta Sound Labs warrants this product to be free of defects in materials or construction for a period of one year from the date of purchase (proof of purchase/invoice required).
Malfunction resulting from incorrect power supply or bus board cable connections, abuse of the product or any other causes determined by Delta Sound Labs to be the fault of the user are not covered by this warranty and normal service rates will apply. During the warranty period, any defective products will be repaired or replaced, at the option of Delta Sound Labs, on a return-to-Delta Sound Labs basis with the customer paying the transit cost to Delta Sound Labs. Delta Sound Labs implies and accepts no responsibility for harm to person or apparatus caused through operation of this product.
Please contact support@deltasoundlabs.com with any questions, Return To Manufacturer Authorization, or any needs and comments.